Privacy Policy

This Privacy Policy explains how we collect, use and share personal information when you visit or purchase from the Site.

1. Information We Collect

Identity & Contact: name, email, billing/shipping addresses.

Order Details: products purchased, preferences, gift messages.

Payment Info: last four digits/token from payment provider (we do not store full card numbers).

Device & Usage: IP address, browser type, cookies, pages viewed, referring/exit pages, timestamps.

Marketing Preferences: opt-ins for email/SMS and your communication choices.

2. How We Use Information

Process and fulfill orders, provide receipts and order updates.

Verify payments and prevent fraud.

Provide customer support.

Personalize content and recommendations.

Send marketing communications if you have opted in (you may unsubscribe anytime).

Improve the Site’s performance, security and user experience.

Comply with legal obligations and enforce our Terms.

3. Legal Bases (GDPR, where applicable)

Contract performance (to process your order).

Legitimate interests (fraud prevention, site security, analytics, direct marketing to customers).

Consent (for optional marketing).

Legal obligation (tax, accounting, regulatory).

4. Sharing Your Information

We share data with trusted service providers who help us run the Site and fulfill orders, such as:

Payment processors, fraud-prevention services.

Warehousing/fulfillment and shipping carriers.

Email and analytics providers.
These providers may only process your information for the services we request and must protect it appropriately. We may also share information to comply with law, respond to lawful requests, or protect our rights.

5. Cookies & Similar Technologies

We use cookies and similar tools for essential site functions, analytics, and marketing. You can manage cookies via your browser settings or cookie banner preferences. Some features may not work without certain cookies.

6. Data Retention

We retain order records for at least [X] years to meet tax and accounting requirements (replace as needed). Marketing data is kept until you unsubscribe or request deletion.

7. Your Rights

Depending on your location, you may have rights to access, correct, delete, or restrict processing of your personal data, and to object to certain processing or request data portability. To exercise rights, contact info@herbienne.com.
If applicable, you may lodge a complaint with your local data protection authority.

8. Children

The Site is not intended for children under the age of 13 (or the minimum age of consent in your jurisdiction). We do not knowingly collect data from children.

9. International Transfers

Your information may be processed outside your country. We take steps to ensure an adequate level of protection in accordance with applicable law.

10. Changes to This Policy

We may update this Policy from time to time. The latest version will always be posted on this page with its effective date.

11. Contact

Privacy questions or requests: info@herbienne.com